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iNetCi
Internet Service Troubleshooting
Slow Connections and Disconnects Some
of our customers switched to iNetCi because they got disconnected a lot or
had slow connection speeds with their old Internet provider. In some
cases, switching to a new provider didn't solve the problem. This
page gives just a short explanation for why that might be.
There are usually two
main reasons that you might get disconnected a lot, or have slow
connections when dialing up to the Internet. First, there might be a
problem with your computer or the modem in your computer. Second,
you may have a phone line problem. For another possible
email-related disconnect problem, click here to see
our Troubleshooting Email Problems page.
If there is a problem
with your computer, because our technicians are experts at computer
service and repair, we can diagnose and solve most computer and modem
problems. And we do this without charging you anything, it's
absolutely free. The only time there is a charge, is when your modem
needs replaced. And modems these days are very inexpensive.
If your computer is not
the problem, then it's usually a problem with your phone line. There
could be a problem located in your house, or it may be a problem with the
line outside of your house. At this point, contact our support
department (support@inetci.net)
for more help.
You should be aware that
in some cases there are phone line issues that cannot be solved.
Many areas have older phone lines that may have more problems and poor
quality. Some areas where the lines are newer, may be connected
using a multiplexer, or splitter, that allows the phone company to connect
many houses with only one actual phone line wired all the way back to the
phone company's central switch. These work great for regular phone
calls, but often significantly reduce the performance of your modem.
If we determine that
there is a phone line problem, you may have to contact the local phone
company for additional help. However, you should also be aware when
doing so that the phone company may charge you for service, and still may
not be able to help. Your local phone company is required to only
provide enough phone line quality for making regular voice phone
calls. Unfortunately, what's considered good voice quality, is not
always good enough for high-speed modem connections.
Again, the best thing to
do if you have problems like this is to contact our support department at support@inetci.net
and we'll do everything we can to help you troubleshoot and resolve your
problems.
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