|
iNetCi
Internet Service Troubleshooting
Email Problems These
instructions are provided for your convenience. If you need help,
please don't hesitate to contact our support department at support@inetci.net,
or by calling 792-0006. Issues
Discussed on this page:
My
Computer Keeps Disconnecting From the Internet
This can sometimes be related to settings in Outlook Express.
Outlook Express has a setting that causes it to hang up your Internet
connection when it's done checking for email. This feature can get
turned on accidentally and we haven't figured out why yet. But
here's how you fix it. Go into Outlook Express and do the following:
-
Click on
the Tools menu, and then click on Options.
-
In the Options
window that comes up, click on the Connection tab at the top.
-
Click to
remove the checkmark from the Hang up after sending and receiving.
-
Then
click OK and you should be set.
Note: If
there already was NOT a check in the Hang up after sending and
receiving box, then you may have another problem causing your
disconnects, click here for our Troubleshooting
Slow Connections and Disconnects page.
When I try to check
email it keeps asking for my password
There are a couple different things that could be wrong here.
You'll notice that the window asking for your password has a box for Username,
and a box for Password. Above those it gives the Server
it is trying to connect to. This is very important.
If the server that it
shows is pop3.inetci.net, then you should make sure that in the Username
box it has your full email address, username@inetci.net. Then
make sure your Caps Lock is not on, and re-type your password in the Password
box, and then click OK. If you continue to have problems,
contact support@inetci.net
or call us at 792-0006.
If the server that is
listed is NOT pop3.inetci.net, then you are being asked for
the password for a different server, probably the mail server at your
previous Internet provider. If you have recently cancelled your
service with another Internet provider, then you simply need to remove
that Internet provider's account from your Outlook Express. To do
this, visit our page on Removing my old Internet provider from my
computer by clicking here. If this is not the case, please
contact support for more help by sending email to support@inetci.net.
I just signed up
for iNetCi Internet and I'm getting an error when I try to send email
When you send
email, it is sent out through your Internet provider's mail server.
To help prevent junk email, each provider makes it so that you can't send
email through their server unless you are connected to their
service. When you are connected to iNetCi, mail has to be sent
through iNetCi's mail server.
The iNetCi Internet Setup
CD-ROM installed a new iNetCi mail account in your Outlook Express, but it
doesn't remove the old one. Each email account in Outlook Express
has it's own settings for the server it uses. If you are connected
to iNetCi and your Outlook Express tries to send email using your old
account (using your old provider's mail server), it doesn't work and you
get an error.
To fix this, and still be
able to receive email sent to your old email address, do the following in
Outlook Express:
- Click on the Tools
menu, then click on Accounts.
- In the Internet
Accounts window click on the Mail tab, and you will see
your old email account and your new iNetCi mail account.
- Click on your old
account to highlight it, and click the Properties button to the
right.
- In the box next to E-mail
Address, change it to your new iNetCi.net email address.
- Then click the Servers
tab at the top.
- Then you will see
where it says Outgoing mail (SMTP). In the box next to
that, change it to smtp.inetci.net.
- Then click the OK
button and then close the Internet Accounts window.
- Finally, click the Tools
menu again, point to Send and Receive, then click Send and
Receive All. You're mail should be sent without any error.
What this did was change
the settings so that if Outlook Express uses your old account to send
mail, it will still go to the correct place with your new email address on
it.
When you no longer need
to receive email sent to your old address, for example if you cancel your
service with your old provider, you can delete the old account
completely. To do this, see our page on Removing
Your Old Internet Provider From Your Computer by clicking here.
I keep getting a
window asking if I want to "Try to locate the server on the current
connection"
This happens also happens because of settings in your mail account for
your old Internet Provider. When you get this message you should
select Try to locate the server on the current connection and click
OK .
Then, in Outlook Express,
do the following:
- Click on the Tools
menu, then click on Accounts.
- In the Internet
Accounts window, click on the Mail tab, and you will see
your old email account and your new iNetCi.net mail account.
- Click on your old
account to highlight it, and click the Properties button to the
right.
- In the window that
opens, click on the Connection tab at the top.
- Click to remove the
checkmark from the checkbox next to Always connect to this account
using.
- Click OK at the
bottom, then close the Internet Accounts window. You
should no longer get that error.
Setting up
additional email addresses
The iNetCi Internet Setup CD-ROM only sets up your first, or main, email
account. If you have more than one, you will need to add it your
computer manually. You have to decide how you want to manage your
different addresses. There are two different ways to do this.
First, you can have all
emails sent to both addresses all come into the same place, the same
Inbox. This is what you would normally do if you are the only person
using the email and you have two addresses for yourself. If this is
what you want to do, then follow the instructions below under the Manually
configuring an email account section.
The second way that you
can do this is by creating Identities in Outlook Express.
Creating identities is usually done as a way for several different people
to use the same computer, when each of your email addresses is for a
different person. For example, you and a family member may share a
computer, but have different email addresses. If you each create an identity, you would each see your own mail
(your own Inbox) and your own contacts in the address book when you log on under your identity.
To create a new identity,
in Outlook Express, do the following:
- Click the File
menu, then point to Identities, then click Add New Identity.
- Type the name of the
new user.
- If you want to
password-protect the new identity, select the Require a password
option, and then enter a password.
- Outlook Express asks
if you want to switch to the new identity, choose Yes.
- Outlook Express then
begins the process of creating the new account. Follow the
instructions below under
the Manually configuring an email account section, starting
with step 3 in those instructions.
Manually
configuring an email account
Start Outlook Express and follows these instructions for each new
account you want to add manually to Outlook Express:
- Click on the Tools
menu, then click on Accounts.
- In the Internet
Accounts window, click the Add button, and then click on Mail.
- Type your name as you
want it to appear when someone receives email from you, and click the Next
button.
- Enter your email
address (username@inetci.net), and click the Next
button.
- Where it says My
incoming mail server is a leave POP3 selected.
- Under Incoming Mail,
enter pop3.inetci.net. Under Outgoing mail, enter smtp.inetci.net.
Then click the Next button.
- In the Account Name
box, enter your full email address (username@inetci.net).
Enter your password in the Password box. Then click the Next
button, then click Finish.
|
