Below is a copy of a misleading email message that was sent to users of
a competing local Internet provider, in an attempt to stop them from switching
to iNetCi.net. The email message was sent on Friday, Oct. 25th.
Responses to statements in the email from iNetCi staff are included and are
indicated by bold, red text.
As this information is provided for your information only, certain portions
have been X-ed out to protect the identity of the sending provider.
Click here to return to our news story regarding this
email.
-----Original Message-----
From: Support <support@xxx-x-x.net>
To: <Undisclosed-Recipient:@smtp.xxx-x-x.net;>
Sent: Friday, October 25, 2002 3:15 PM
Subject: Educational Updates from XXX
Frequenty Asked Internet Questions for XXXXXXXXXXXXXXXXXXXXX Customer:
Can I receive High-Speed Dial-up Internet service?
No.
They asked the question and answered "No"
only because they can't provide High-Speed Dial-up Internet service. Or
possibly, because they won't provide it, because they would rather have their
users pay a higher price for their DSL service. If it's not possible, then
why do so many providers, including iNetCi, do it? Click Here for a list
of other providers around the country offering "High-Speed Dial-Up"
Internet service.
Dial-up Internet access is a connection to the Internet through your telephone line using your computer's modem. The speed of your dial-up connection is controlled by the speed of your modem. A 56K modem is the fastest dial-up modem available, and most recent modem computers come with this installed. All Internet Service Providers support a 56K connection. With dial-up access, whenever you want to use the Internet, your computer dials up to connect. When you've finished, your computer hangs up.
Yes, a 56K connection IS the fastest modem
connection available. However, if your Internet provider does not provide
adequate Internet bandwidth to that connection, and/or fails to make use of
current technology that optimizes that connection's ability to transfer data,
then you receive sub-standard service resulting in slow transfers and
downloads. For details on issues that honestly affect dial-up Internet
performance, click here.
All of the information from the Internet is carried to and from your computer through a phone line. A phone line is like a small pipe so you can imagine that when you force lots of information into a small pipe, it takes a while to reach your computer.
A High-speed Internet connection is required by the FCC to provide a minimum connection speed of 200K.
First, it is possible to transfer data at a rate of up
to 256K over an iNetCi dial-up connection. More real-world tests show
iNetCi throughput around 100K (see http://www.inetci.net/compare),
which is comparable to low-end DSL service that is locally available for more
than twice the price of iNetCi service.
Second, the FCC does not at all regulate Internet Service Providers. (see http://www.fcc.gov/cgb/internet.html)
This type of connection is referred to as a broadband connection. A high-speed/broadband connection lets you access the Internet up to 10 times faster than a dial-up connection.
(Interesting that their definition of
"broadband" is almost word-for-word how they describe their own DSL
service.) High-speed connections require an Ethernet network card in your personal computer, plus an external modem that allows your speeds to be increased from the standard 56K modem. High-speed Internet access also means that you're always connected to the Internet - so it's always on and ready.
(High-Speed means it's fast, plain and simple.
Any other definition is marketing) Plus, unlike dial-up access, high-speed access doesn't tie up your phone line; you are free to make phone calls when you're online.
(Again, this is one of the selling points they use for
their DSL service.)
Don't be confused by statements of "high-speed dial-up connections". For more information please contact our Customer Service Department at
XXX-XXX-XXXX.
Apparently, what they mean to say is that nothing is
fast unless they say it is. And what they're really saying is that you
can't get "high-speed" unless you buy their DSL service. We're
confident that Carroll Internet users are smart enough to see through the smoke
and mirrors and not be confused by un-supported marketing claims made by a
provider that's losing customers every day because there are now better Internet
service options available.
Make the smart choice, and try iNetCi Internet for
yourself. Give iNetCi a risk-free, no-obligation test drive, and we're
certain that you, like so many other people, won't be sorry you did! Email
us at sales@inetci.net for more
information.
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